Assistance

Our shop undertakes to ship the items ordered within 48 hours following the validation of the order (no order is processed on Saturdays and Sundays).

A shipping confirmation email, including the tracking number, will be sent to you when your order is on its way.

All information regarding the delivery of your package is available on our delivery information page

You can track your package by clicking on the link: Parcel Tracking

For all other questions, you can contact our French support 7 days a week from 8:00 a.m. to 7:00 p.m. via the following email address: contact@aliezen.com .

We process orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@aliezen.com

Beyond this time, your items will have already been shipped, so we will not be able to modify your order.

Despite our strict selection of trusted carriers, your package may arrive damaged.

Contact us at contact@aliezen.com and our team will get back to you to replace the defective item or offer you a refund.

No worries ! You can return your item to us up to 14 days after receipt.

Contact us at contact@aliezen.com and our team will get back to you with the return terms.